Console Navigation

Navigation through the AlertSite console is accomplished by hovering your cursor over the button-type links in the banner along the top of the screen and selecting items from the dropdown menus (except Dashboard).

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Clicking on the button displays the first item in the dropdown. This page is an overview of each category.

Dashboard

The Dashboard provides a high-level overview of all devices, notifications, and messages to customers from AlertSite. It consists of a series of tabs:

  • Home - bird's-eye view of recent notifications and errors, general account information, the latest console messages, and a Benchmark comparison graph.
  • Devices - an interactive grid with important status information of all site and transaction devices.
  • Security - status on any configured Vulnerability Scan (Security) devices.
  • ServerAgents - status on any configured System Monitor devices.
  • Notification - list of any notifications that have been received in the last 2 weeks.
  • Messages - list of important bulletins from AlertSite regarding monitoring services.

Note: The Load Tests tab still appears but the Load Tests feature has been obsoleted. The tab contains a link to request information about Load Testing.

Go to the Dashboard help page for more complete information.

Status

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Select this menu for a set of tabs showing the current status and monitoring metrics for all devices or specific device types. Click on the device name to display the configuration screen, Manage <device>, for changing monitoring settings, locations, blackouts and Performance Alerts. The Errors Last 24 hrs column has a clickable link for a quick Device Status report.

Configure

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The Configuration screens give you an overview of device settings and statuses of Sites, Transactions, Security Devices, and ServerAgents. In addition:

  • If you have any InSite locations, view the settings, status, and software version, as well as the list of devices being monitored from InSite.
  • Display and set up SLA Objectives.
  • Configure monitoring and notification blackouts for multiple devices at the same time from the Bulk Settings selection.
  • View or configure Google™ Analytics for your devices by mapping your Analytics profiles with any of your sites or transactions.

From the Configuration: <device> page, you can add new Sites, ServerAgents, or Security Devices, and add new InSite locations. (Note: DéjàClick transactions must be uploaded using the DéjàClick toolbar: see the DéjàClick Help Topics page for details).

Click on the Site or Transaction name to display the Manage <device> screen to modify the monitoring settings, locations, blackouts and Performance Alerts for the device. In the ServerAgent configuration screen, Manage Servers, change the settings or warning and error thresholds for the monitored metrics. Click on a Security Device name to modify the information for the system to be scanned, and start an on-demand security scan.

Notifiers

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Notifiers are used to receive alert notifications when devices are in error and when the error clears. The Notifiers list is initially populated with the original email address used as the login ID. From the Configure Notifiers screen, add more notifiers to receive alert notifications using any of 12 different notification methods, change any settings, such as when to start receiving alerts and for how many consecutive errors (escalation process), configure Performance Alerts, and test notifiers from any of our monitoring stations.

Notifier Groups are beneficial if you need to group notifiers into specific categories. For example, put the notifiers for the system administrator, IT department head, and hardware tech into an Operations Notifier Group. Create a Management group and populate it with the notifiers for the VP of Operations and Development Manager. Notifier Groups are device-oriented, so if a device is in a Notifier Group, only the notifiers associated with that group will get alerts when that device is in error. If an error is detected on a device that is not in any group, all notifiers will receive the notification in accordance with their configured settings.

Reports

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The Performance Reports page is where you generate reports based on a large number of selection criteria. You can choose one, multiple, or all devices. The types of reports and features to include change automatically to match the number of devices and report type selected. Select the location(s) you want the data for, date and time range, and any filters that suit your needs.

After the report is generated, you can view it in different formats, save it, or, depending on the type of report, schedule it as a recurring report. The Report dropdown gives you the option of going directly to the Document Manager, which is the repository of documents that have been generated. The Scheduled Reports dropdown is a list of recurring reports. You can click on the Site/Device name to modify several report options.

The Business Benchmarks section provides one type of report for customers who have not purchased the optional Business Benchmarks plan. It allows you to select up to 5 of your devices to compare Response Time and Availability with a Market Index of the top 25 US websites such as Amazon, Facebook, Google, ESPN and Travelocity, over the last week. Customers who have a Business Benchmarks plan have more flexibility in terms of Market Index and date range selection. Business Benchmarks customers also have an additional type of benchmark report which can compare devices with benchmark sites from up to 14 different market indexes, displaying Detail data, or Hourly/Daily Summary data, from a variety of date ranges.

Charts

The Charts feature provides dynamic data display with an easy-to-use interface. Performance, usage, and outage information are presented in customizable charts. Changes applied to any selections - device, location, date range, etc. - are instantaneously rendered.

For more information about Charts and how they are used, go to Dynamic Charting.

Account

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This section is for all account-related activities.

If your account has a Corporate account designation with associated Subaccounts, the Account dropdown will display Switch Account. Hovering over Switch Account will list the Subaccounts. You can switch to any of these accounts by clicking on the name. Switch Account will not be displayed if your account does not have Subaccounts.

The Manage Account screen displays General Account Settings, and allows for changes to account Preferences, Account Administrative Contact, and Billing Contact. The Account Summary screen is a quick overview of your current plan usage, including credits used (for Usage-Based accounts), and number of notifiers configured.

The Purchase Credits screen is for purchasing additional Plans or Usage Credits, depending on your account type. This page also has your AlertSite Account Representative's contact information.

Add or change user login information from the Manage Users screen. There are 4 user levels:

  • Admin - has full access to all areas of the Console and authority to add, modify, and delete users
  • Co-Admin - has full access to all areas of the Console and can add/modify all users except Admin, and delete Read-Only users
  • Read-Only - can view the Dashboard, Status, Support, Document Manager, and Charts screens; can create reports but not deleted them from the Document Manager, and can view but not modify device configuration screens
  • Report-Only - goes directly to the Performance Reports screen and can access Support, Reports (except Scheduled Reports), Charts and the Change Password section of the Account screen.

You can change your own password from the Change Password screen. Go to Create a Site Seal if you want to select from several types and styles of seals for your website. If you run our Security Vulnerability scan, you can add a Scanned by AlertSite - SAFE SITE Security Scan seal. You can also choose a Protected by AlertSite seal with a validation popup, or a Monitored by AlertSite seal that does not have a validation popup.

By default, the upper left portion of the Console displays the AlertSite logo. You can Upload a Company Logo to customize your Console with your own company tag.

Support

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This section contains general support services information. Support has links to the AlertSite APIs, user forum link, and sales and support contact information. The Site Diagnostics page gives you the opportunity to run a quick test of a single device from any of our monitoring stations. The Downloads page has links to our DéjàClick browser add-on, the AlertSite Desktop Monitor tool, and other free downloads.

Additional Buttons

On the right side of the control menu are additional links, and these differ depending on which page you're currently viewing. These are, in alphabetical order:

Back: Click to return to the previous page or page state
Help: Click to display the online Console Help for the Console or specific page
Logoff: Click to log off AlertSite
Start Auto Refresh: Click to update the Status screen every 5 minutes
Stop Auto Refresh: Click to stop updating the Status screen; appears when Start Auto Refresh is clicked
Try: Click to read about other SmartBear products
Up: Click to return to the main category from within the current sub-level

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