Dashboard

The AlertSite Console Dashboard screen delivers a visual representation of overall of Web site performance. Eight tabs are displayed:

  • Home – simple, consolidated overview of your AlertSite account
  • Devices – availability summary, graphs and recent status information for each site and transaction device
  • Security – status of security devices and scans
  • ServerAgents – current status of devices monitored systems and servers
  • Notifications – alert notifications that have been sent
  • Messages – important system messages affecting your account

Note: The Load Tests tab still appears but the Load Tests feature has been obsoleted. The tab contains a link to request information about Load Testing.

The active tab is indicated in green. If there are any device errors and/or notifications, a yellow "warning" symbol sign_warning.png will appear in the Devices or Notifications tab.

The dashboard is automatically updated with new data. The Devices tab, including the device grid and graphs, is updated at a refresh rate equal to your lowest monitoring interval or every 5 minutes, whichever is higher. The Notifications tab is updated every 15 minutes. The Security, ServerAgents and Notifications tabs are updated every 15 minutes. The Messages tab is updated once an hour.

This guide gives a detailed description of each tab.

Home Tab

This tab provides a high-level overview of:

  • Notifications
  • Recent Errors
  • Account Status
  • Messages
  • Benchmarks

The Notifications section displays the number of alerts that were issued in the last <N> hours (24 hours by default). The time period can be changed in the Tab Preferences in the Dashboard Notifications tab as described below. The more... link navigates to the Notifications tab.

The Recent Errors section displays the number of errors that occurred in the last <N> hours (24 hours by default). The time period can be changed in the Tab Preferences in the Dashboard Devices tab as described below. The more... link navigates to the Notifications tab.

The Account Status contains current device and notification information. The Device Configuration Summary displays the number and monitoring status of configured transactions, sites, ServerAgents, and security scan devices. The Notification Configuration Summary shows the number of notifiers that are active for availability alerts and performance alerts.

The Messages section shows the top 2 newest Console messages and clicking on more... in that section navigates to the Messages tab.

The Benchmarks section provides a Business Benchmark report for customers to compare up to 5 devices with a Market Index. Selecting the Graph Type radio button toggles the graph focus between Availability and Response Time. Business Benchmarks measure Fullpage response times. In order to provide a valid comparison, only devices with the Fullpage option enabled are available for selection.

  • Business Benchmark customers can select from the full Market Index list.
  • Non-business benchmark customers can compare to the Top 25 US Sites, and can click the question mark icon to see the full Market Index list.

The blue circle icon on the right of each section header will collapse that section. Click again to expand it.

The Tab Preferences button in the upper right of the Home tab screen allows you to set the Dashboard start up view on login to any of the Dashboard tabs, provided you have set the Start-Up Page to Dashboard in the AccountManage Account Preferences section.

Click on any other tab in the Dashboard to change views.

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Devices Tab

The Devices tab is designed to provide device-level detail at a glance. The Device table is scrollable, sortable, and vertically re-sized automatically.

The Device table displays the following columns:

  • Device Name
  • Owner (displayed for Corporate accounts only when Subaccounts are selected for viewing)
  • Type (device type)
  • Mode (icons for enabled or disabled)
  • Interval (monitoring interval)
  • 24-hour Availability (color-coded bar graph)
  • Status (current error status)
  • Last Check (timestamp of last measurement)
  • Response Time (the latest response time)
  • Recent Errors (number of errors/time of last error)

The first row of the Device table is an Availability Summary displaying the availability percentage for all devices on a per-hour basis. Click on any of the bars in the 24h Availability column to display a new window with a Summary Statistics Report with drilldown for all devices for that hour.

Clicking on a tile in the 24h Availability field for a specific device displays a scatter-plot chart for that device for that hour. Hover over a point in the chart to display a dialog with metrics for that data point. Clicking on the point displays a Detail Report for that data point.

Click in the field under the Recent Errors column for a device in error to display a Device Status Report with drilldown.

Clicking on the selection box to the left of the Device Name brings up the Performance Chart response time graph for the selected time period (24 hours by default, selectable in Tab Preferences) below the Device grid. Select as many devices as you want, and the performance charts will be displayed in a 2-column array. Device names in error are displayed in red, and the chart for that device will have a red border.

Hover over any graph point on the performance chart to bring up a tooltip with measurements for that time period. Clicking on the point will display the full Detail Report.

By clicking on the "wrench" symbol in the upper right corner of the Performance Chart, the following elements of each graph can be individually configured:

  • Primary metric
  • Secondary metric
  • Time period zoom (24 hours, or 7, 14, or 30 days)
  • Show locations (all or selected monitoring locations)
  • Apply metric and zoom configuration to all open graphs

The default Availability overlay shows a green background to signify that a device was available, and red to indicate that the device was unavailable.

The Google Analytics icon google_icon.png will be displayed next to the device name in the device grid when analytics data are applied to the device. The Google overlay provides a comparative view between response times and other background metrics.

Devices are mapped to Google Analytics data through the Google Analytics Setup page. To map an AlertSite device to Google Analytics, first create a Google Analytics account (free from Google) and create a profile for your device. Then go to the Google Analytics Setup page in your AlertSite Console by navigating to ConfigurationGoogle Analytics and login with your Google credentials to map the profile to the device. After device mapping is completed, the Analytics data will be available in the Dashboard in a few hours. Clicking on the icon next to the device name in the grid will also display the Google Analytics Setup screen for changing profile mapping. For more information, see the Google Analytics help page.

The Tab Preferences button in the upper right of the screen is used to customize what to display on the Dashboard and how to display it. You can select:

  • Devices of a specific Type (Sites/Servers or Transactions) and Status (Any, Enabled or Disabled)
  • If the account has subaccounts, the subaccounts to display (this section is not shown if the account does not have subaccounts)
  • Time frame for displaying the yellow warning icon sign_warning.png indicating the device is in error (1, 2, 4, 8, 12, 24 or 48 hours; default 24)
  • Grid display settings:
    • Initial sort (Last Check, Current Errors, Response Time)
    • For devices with ContentViews: device expansion in the grid shows the ContentViews, with expansion of ContentViews displaying the Locations, otherwise display Locations
    • Enable paging of the device grid (useful for accounts with a large number of devices)
  • Type of Performance Chart graphs to display: Extended (1-column), Standard (2-column), Small (4-column), or Headers only (4-column)

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Security Tab

Systems that are being monitored for security vulnerabilities will be listed in a table under this tab. The following fields are included in the table:

  • Device description, either a name or system IP address
  • Hostname, which may be the web address or IP address
  • IP address
  • Scan interval, either daily or weekly
  • Monitor status, either enabled or disabled
  • Status of the last scan
  • Date of last scan

The device description includes a "wrench" icon to bring up the configuration screen, and clicking the last scan date will bring up the Document Manage in order to view the vulnerability scan report.

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ServerAgents Tab

ServerAgent devices monitor the health and resources of systems and servers and provide feedback based on configured thresholds. This tab displays a table with the following:

  • Device name
  • Status indicators for configured thresholds of the Connect, CPU, Disk, Processes, and User scripts attributes
  • Last status code
  • Last check-in timestamp
  • Monitoring interval
  • Monitoring status (enabled or disabled)
  • Status Duration
  • Recent errors

The device description includes a "wrench" icon to bring up the configuration screen. Clicking the status indicator triangle for an attribute displays a dialog box with the configured thresholds and current status. Clicking on the value in the Recent errors column brings up a Device Status report.

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Notifications Tab

This panel contains a table with the following information:

  • device name the alert was sent for
  • account name (and or subaccounts, if any)
  • number of alerts sent
  • alert class (Availability or Performance alert)
  • the location the alert was sent from
  • the date/time of the alert

To view the actual alerts, click the right-arrow next to the device entry to expand the list of notifications sent at that time stamp. The expanded list will show the type of alert sent, the recipient, and notification method. Clicking on the alert type will display a dialog box with the exact notification. The pop-up box gives you the ability to resend the alert to the recipient.

The Tab Preferences button in the upper right of the screen allows you to select the time frame for displaying the yellow warning icon sign_warning.png indicating there were alert notifications sent (1, 2, 4, 8, 12, 24 or 48 hours; default 24).

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Messages Tab

From time to time, AlertSite will post a message on the Console with important information. It may be to announce a new feature, enhancement or product, or a reminder notice about our services. The number of messages listed appears in the tab. The messages may be retained in this list or dismissed by clicking the Dismiss Message check box below the message.

Once the message is dismissed, it cannot be recalled to the Messages tab, but a message repository is archived in the Announcements section of the AlertSite Users Forum. You can access the AlertSite Forum by selecting SupportAlertSite Forum from the Console Control Menu. If you are not registered for the Forum, you can register from this Console page by clicking the Click here link to register for the Forum. If you are already registered, click the Click here link to enter the Forum. The messages in the Announcements Forum are sorted by date. Click on the Topic Name to display the full message text.

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