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Dashboard

The Dashboard screen delivers a visual representation of overall of Web site performance. Eight tabs are displayed:

  • Home — simple, consolidated overview of your AlertSite account
  • Devices — availability summary, graphs and recent status information for each site and transaction device
  • Security — status of security devices and scans
  • ServerAgents — current status of devices monitored systems and servers
  • Notifications — alert notifications that have been sent
  • Messages — important system messages affecting your account

Note: The Load Tests tab still appears but the Load Tests feature has been obsoleted. The tab contains a link to request information about Load Testing.

The active tab is indicated in red, and a yellow warning icon will appear in the tab if there are any device errors and/or notifications.

The dashboard is automatically updated with new data. The Devices tab, including the device grid and graphs, is updated at a refresh rate equal to your lowest monitoring interval or every 5 minutes, whichever is higher. The Security, ServerAgents and Notifications tabs are updated every 15 minutes. The Messages tab is updated once an hour.

Below is a detailed description of each tab.

Home Tab

This tab is displayed when the default view selected in the Manage Account screen is Dashboard. It provides a high-level overview of:

  • Notifications
  • Recent Errors
  • Account Status
  • Messages
  • Benchmarks

The Notifications section displays the number of notifications that have occurred in the last <N> hours, where <N> is the period selected in the Preferences tab (24 hours by default). The more... link navigates to the Notifications Tab.

The Recent Errors section displays the number of errors that have occurred in the last <N> hours, where <N> is the period selected in the Preferences tab (24 hours by default). The more... link in the Recent Errors section displays the Devices tab.

The Account Status contains current device and notification information. The Device Configuration Summary displays the number and monitoring status of configured transactions, sites, ServerAgents, and security scan devices. The Notification Configuration Summary shows the number of notifiers that are active for availability alerts and performance alerts.

The Messages section shows the top 1 or 2 newest messages and clicking on more... in that section navigates to the Messages tab.

The Benchmarks section provides a Business Benchmark report for all customers to compare up to 5 devices with a Market Index. Business Benchmark customers can select from the full Market Index list. Non-business benchmark customers can compare to the Top 25 US Sites, and can click the icon to see the full Market Index list. Selecting the Graph Type radio button toggles the graph focus between Availability and Response Time. Business Benchmarks measure Fullpage response times, so only devices with the Fullpage option enabled are available for selection in order to provide a valid comparison.

The Tab Preferences button in the upper right of the screen allows you to set the Dashboard start up view on log in to any of the Dashboard tabs. Click on any other tab in the Dashboard to change views.

Devices Tab

This Dashboard view is designed to provide device-level detail at a glance. The Device table is scrollable and sortable. Sorted columns are highlighted in light blue.

The Device table displays the following columns:

  • Device Name
  • Type (icon for device type)
  • Mode (icons for enabled or disabled)
  • Interval (monitoring interval)
  • 24-hour Availability (color-coded bar graph)
  • Status (current error status)
  • Last Check (timestamp of last measurement)
  • Response Time (the latest response time)
  • Recent Errors (number of errors/time of last error)

The grid can be collapsed by clicking on the arrow icon in the upper right of the Device Status grid.

The first row of the device table is an availability summary displaying the % availability for all devices on a per-hour basis over the last 24 hours.

A context-specific Preferences-Devices link on the right above the device grid allows the following settings:

  • device type to display
  • device status to display
  • display subaccounts (Corporate accounts only)
  • period for device tab indicator (red if in error)
  • initial sort column
  • show ContentViews (applies to transactions with ContentViews only)
  • enable pagination of device grid
  • graph display mode (2-column standard graph, 4-column "spark-line" graph, or 4-column of headers only)

Clicking on the selection box to the left of the device name brings up the Performance Chart response time graph for the selected time period (24 hours by default, selectable in Preferences) below the Device table. Select as many devices as you want, and the charts will be displayed in a 2-column array. Device names in error are displayed in red, and the chart for that device will have a red border.

Hovering over any graph point on the performance chart will bring up a box with measurements for that time period. Clicking on the point will display the Detail Report. If the device does not have the Fullpage option, all measurements are included. If the device has the Fullpage option applied, only the Fullpage measurements are displayed.

The graphs can be rearranged manually by dragging by the title bar to the new location within the same column or to the adjacent column. Once the graph is positioned near the new location and the source column and destination column rearrange themselves, the graph will snap to the grid when the cursor is released.

By clicking on the "wrench" in the upper right corner of the response time graph, the following elements of each graph can be individually configured:

  • time period (24 hours, or 7, 14, or 30 days)
  • response time anomalies
  • preferred overlay:
    • Availability graph (default)
    • Google Analytics data

The Google Analytics icon will be displayed next to the device when analytics data are applied. The Google overlay provides a comparative view between response times and up to 25 analytics metrics.

The default Availability overlay shows a green background to signify that a device was available, and red to indicate that the device was unavailable.

Devices are mapped to Google Analytics data through the Google Analytics Setup page. To map an AlertSite device to Google Analytics, first create a Google Analytics account (free from Google) and create a profile for your device. Click the Analytics button on the AccountManage Account screen to map the device to the profile. After device mapping is completed, it can take a few hours for the Analytics data to be available in the Dashboard. Clicking on the icon next to the device name in the grid will also display the Google Analytics Setup screen for changing profile mapping. For more information, see the Google Analytics help page.

The Tab Preferences button in the upper right of the screen gives you the ability to customize what to display on the Dashboard and how to display it. You can select:

  • Devices of a specific Type (Sites/Servers or Transactions) and Status (Any, Enabled or Disabled)
  • If the account has subaccounts, the subaccounts to display (this section is not shown if the account does not have subaccounts)
  • Time frame for displaying the yellow warning icon indicating the device is in error (1, 2, 4, 8, 12, 24 or 48 hours; default 24)
  • Grid display settings:
    • Initial sort (Last Check, Current Errors, Response Time)
    • For devices with ContentViews: device expansion in the grid shows the ContentViews, with expansion of ContentViews displaying the Locations, otherwise display Locations
    • Enable paging of the device grid
  • Type of Performance Chart graphs to display: Extended (1-column), Standard (2-column), Small (4-column), or Headers onlly (4-column)

Security Tab

Systems that are being monitored for security vulnerabilities will be listed in a table under this tab. The following fields are included in the table:

  • Device description, either a name or system IP address
  • Hostname, which may be the web address or IP address
  • IP address
  • Scan interval, either daily or weekly
  • Monitor status, either enabled or disabled
  • Status of the last scan
  • Date of last scan

The device description includes a "wrench" icon to bring up the configuration screen, and clicking the last scan date will bring up the Document Manager in order to view the vulnerability scan report.

ServerAgents Tab

ServerAgent devices monitor the health and resources of systems and servers and provide feedback based on configured thresholds. This tab displays a table with the following:

  • Device name
  • Status indicators for any configured thresholds (Connect, CPU, Disk, Processes, User scripts)
  • Last status code
  • Last check-in timestamp
  • Monitoring interval
  • Monitoring status (enabled or disabled)
  • Status Duration
  • Recent errors

Clicking the status indicator triangle displays a dialog box with the configured thresholds and current status. Clicking on the value in the Recent errors column brings up a Device Status report.

Notifications Tab

This panel contains a table with the following information:

  • Device name (device the alert was sent for)
  • Owner (account owner)
  • Count (number of alerts sent)
  • Location (monitoring location the alert was sent from)
  • Date/Time (timestamp of the alert)

All devices that received any notification are displayed by default, and individual devices can be selected from a drop-down list. The date range is also selectable, and you can page through the list of notifications by clicking on left and right arrows below the date selection.

To view specific alerts, click the blue right-arrow next to the device entry to expand the list of notifications sent at that time stamp. The expanded list will show the type of alert sent, the recipient, and notification method. Clicking on the alert type will display a dialog box with the exact notification. The pop-up box gives you the ability to resend the alert to the recipient.

The Tab Preferences button in the upper right of the screen allows you to select the time frame for displaying the yellow warning icon indicating there were alert notifications sent (1, 2, 4, 8, 12, 24 or 48 hours; default 24).

Messages Tab

From time to time, AlertSite will send a message to all customers with important information. It may be to announce a new feature, enhancement or product, or a reminder notice about our services. The number of messages listed appears in the tab. The messages may be retained in this list, or dismissed by clicking the Dismiss Message checkbox below the message. Once the message is dismissed, it cannot be recalled here, but a repository of messages is maintained in the AlertSite Forum. The messages in the Announcements Forum are sorted by date. Click on the Topic Name to display the full message text.

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