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Manage Account

The Manage Account section of your AlertSite Console contains all account-related settings. It's important to maintain this page for accuracy. The 4 sections are:

  • General Account Settings
  • Preferences
  • Administrative Contact Information
  • Billing Contact Information

To modify the Account information, select AccountManage Account in the Control Menu. Note that you must enter complete information in the Administrative and Billing Contact sections in order to save any changes to this screen.

General Account Settings

This section displays the company name, Customer ID, Login ID, and other information describing your account. These fields were populated when the account was first set up and cannot be changed by any users. The Company, Login, and Account Type can be modified only by a Customer Care or Sales Representative.

Preferences

The following settings are used to customize the account settings for your specific requirements:

  • Timezone - Choose the most appropriate timezone from the dropdown
  • Adjust for Daylight Savings Time (Summer Time) - Select UK/Europe, US, or Australian DST to automatically adjust the current time of day
  • Preferred E-mail format - Select plain text, HTML, XML, or both HTML and XML
  • My business day starts at - Select time of day most appropriate for your business
  • My reporting week starts on - Select the day of the week you want weekly reports to use as the starting day
  • SLA (MultiPOP) notification - For customers monitoring with SLA monitoring type, when to notify of an error
  • Start-Up Page - Screen to view when you first login: Dashboard, Monitoring Console (Status), or Document Manager
  • Default new devices to - Enable Local Retry (default) performs a second attempt at the same monitoring location to verify an error. Select Disable Local Retry from the dropdown to suppress the second attempt.
  • Default new devices to - Allow AlertSite QA Testing (default) runs regression tests on your devices prior to system upgrades. Select Disallow AlertSite QA Testing from the dropdown to suppress regression testing.
  • Notify on Error? - This is the default notification setting for all new devices created in the account
  • Send Email when there are percent usage credits remaining in your account - Usage-Based Customers Only: Enter a percentage to receive an email notifying you when that amount of usage credits is left in your account

Administrative Contact Information

This form must be completed in full in order to save any changes to the screen:

  • First and Last Name
  • Complete Street Address, City, State, Zip code, Country
  • Phone number (Fax is optional)
  • E-mail address - for receiving important system notifications

Billing Contact Information

This form must be completed in full in order to save any changes to the screen:

  • First and Last Name
  • Bill To information (Company name and street address)
  • City, State, Zip, and Country
  • Phone number (Fax is optional)
  • E-mail address - for receiving billing information

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