Support and Emergency Contact Information

Mailing Address

AlertSite
4611 Johnson Road, Suite 6
Coconut Creek, FL 33073

Hours of Operation

Our standard Technical Support hours are weekdays, Monday through Friday, 8:00 AM to 8:00 PM Eastern Time excluding observed legal holidays. If you contact AlertSite during those hours and the auto-responder picks up, this means that all of our support personnel are busy helping other customers. Please leave a detailed message and we will make every effort to return your call within an hour.

If you call or e-mail Technical Support outside of our normal operating hours, you will be contacted at the beginning of the next business day. However, if you are experiencing an actual monitoring emergency after hours, please call toll free 1-877-30ALERT (1-877-302-5378) in the US or 01-954-312-0188 (International) and leave a detailed message, or press * for an urgent matter. Someone from our Network Operations team will make every effort to return your call within an hour.

Support through the SmartBear Website

To request assistance through the SmartBear Support Request web page, go to Send a New Support Request and fill in the short form.

Support through Live Chat

If you'd like to interact with one of our Performance Advisors through Live Chat, click here and fill out the form.

Support Departments

Technical Support

1-877-302-5378 US Toll Free
01-954-312-0188 International
support@alertsite.com

Available Monday to Friday from 8:00 AM until 8:00 PM ET

Please e-mail for support after hours

AlertSite Sales and General Contact Information

1-877-302-5378 US Toll Free
01-954-312-0188 International
954-312-0186 Fax
sales@alertsite.com
© 2012 by AlertSite a SmartBear Business --
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