There are several methods for identifying a latency problem in a particular monitoring location. Log in to your AlertSite Console and try these strategies:
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Run the Technical Benchmark Report in order to compare your site with either more of your own sites or other high profile sites on the Internet:
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Go to Reports > Performance Reports.
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Choose the site or transaction in question from the dropdown.
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Under Select, leave the radio button checked for Detail.
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Under Include, check the box next to Technical Benchmarks.
Note: Select Report Details only if you are running a report for 24 hours or less or have long monitoring intervals (> 15 minutes), otherwise the report could not be truncated if it is more than 2500 rows. -
Select the Monitoring Location in question.
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Select the desired Date Range.
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In the Technical Benchmarks section (top right), choose your monitor.
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In the Compare to your other monitored site(s) box, choose up to 7 additional sites to compare with your selected site.
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Click Create Report.
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Run a Traceroute from that particular monitoring location:
AlertSite UXM
Select a Monitor
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Click on the Dashboard toolbar.
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Select a monitor and the location in question.
Note: You cannot run a traceroute from a DejaURL or DéjàClick Transaction. -
To run a test immediately, click the Test on Demand radio button.
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To trigger a production test on your monitored device, click the Run now radio button.
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Click Run test
Enter a URL
If you do not have monitors, you can enter a website address to run a test.
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Click on the Dashboard or Edit Monitor toolbar.
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Switch to the URL tab.
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Enter a website address in the Enter a URL field, for example, http://www.smartbear.com.
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Select the corresponding monitor type from the Select a Type drop-down list, for example, Web Site.
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Select the location in question.
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Click the TCP Traceroute radio button.
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Enter an email address where you want to send the traceroute output.
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Click Run test.
AlertSite 1.0
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Go to Support > Site Diagnostics.
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Select a Site from the Test Your Device dropdown.
Note: You cannot run a traceroute from a DejaURL or DéjàClick Transaction. If you are not monitoring any sites, click the radio button next to Test Other URL and enter any website address, for example, www.google.com; the Type should be Web Site. -
In the Select Test section, select the TCP Traceroute test type.
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Choose the Location in question.
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Enter an email address where you want to send the traceroute output.
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Click Submit in the upper right.
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Check your email for the traceroute output.
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Run a Test On Demand for your DejaURL or DéjàClick Transaction:
AlertSite UXM
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Click on the Dashboard or Edit Monitor toolbar.
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Select a DéjàClick monitor from the Select a Monitor dropdown.
If you do not have DéjàClick monitors, switch to the URL tab, enter a website address, for example, http://www.smartbear.com, and select Web Site from the drop-down list.
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Select the location in question from the Select a Location dropdown.
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Click the Test on Demand radio button.
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Click Run test.
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Examine the Detail Report (the link at the bottom center) and Fullpage Report (the blue and green horizontal bar chart in the thumbnail).
AlertSite 1.0
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Go to Support > Site Diagnostics.
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Select a DejaURL or DéjàClick Transaction from the Test Your Device dropdown.
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In the Select Test section, select the Test On Demand test type.
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Choose the Location in question.
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Click Submit in the upper right.
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The Test On Demand screen will appear and run your test.
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Examine the Detail Report (link at the bottom center) and Fullpage Report (blue and green horizontal bar chart in the thumbnail).
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Analyze your site's Diagnostic Details to see what IP numbers you are directed to and if there are any errors you may not be aware of:
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Go to Reports > Performance Reports.
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Choose the site or transaction in question from the dropdown.
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Run a Detail Report and include Report Details.
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Select the Monitoring Location in question.
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Select the desired Date Range.
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View the HTML- formatted report and select one of the measurements that is showing latency.
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Click on the Diagnostics Icon (small multicolor bar chart) in the left column of the measurement line.
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Analyze the report for the IP numbers we are resolving to as well as any returned error information from your server.
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